Privacy Policy

1. Introduction

Welcome to Five Elements Infra. Protecting your privacy is fundamental to our values and operations. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website, services, and communications.
By using our website or engaging with us, you agree to the terms outlined in this Privacy Policy.

2. Sources of Personal Data

We collect personal data from the following sources:

Direct Interactions: Information you voluntarily provide through enquiry forms, emails, phone calls, WhatsApp messages, meetings, or other direct communication.
Automated Technologies: Information collected automatically when you visit our website, including IP address, browser type, device information, cookies, and usage data.
Third Parties: Information received from business partners, service providers, public databases, referral partners, and social media platforms, where permitted by law.

3. Information We Collect and How We Use It

3.1. Responding to Queries or Expressions of Interest

• Data Collected: Name, email address, phone number, enquiry details
• Purpose: To respond to enquiries, provide project details, and follow up on expressions of interest.

3.2. Entering Into or Concluding Sale / Purchase Agreements

• Data Collected: Identification details, financial information, property-related information
• Purpose: To facilitate negotiations, documentation, and completion of transactions.

3.3. Feedback and Complaint Handling

• Data Collected: Contact details, feedback, complaint information
• Purpose: To improve our services and resolve concerns efficiently.

3.4. Personalised Communication and Offers

• Data Collected: Contact information, preferences, browsing behaviour
• Purpose: To share relevant updates, project launches, and service information.

3.5. Sales and Marketing Campaigns

• Data Collected: Email address, phone number, marketing preferences
• Purpose: To conduct email, SMS, WhatsApp, and other marketing campaigns.

3.6. Advertisements and Promotions

• Data Collected: Contact information, browsing behaviour, preferences
• Purpose: To display relevant advertisements and promotional content.

3.7. Managing Customer Relationships

• Data Collected: Contact details, transaction history
• Purpose: To maintain long-term customer relationships and service continuity.

3.8. Maintenance or Service Requests

• Data Collected: Contact information, service request details
• Purpose: To address maintenance or service-related requests.

3.9. Community and Property Management

• Data Collected: Contact information, property-related data
• Purpose: To manage and service properties and communities handled by Five Elements Infra.

3.10. Business, Agent, and Partner Relationships

• Data Collected: Contact details, business information
• Purpose: To establish and manage relationships with tenants, channel partners, vendors, and consultants.

3.11. Service Contracts

• Data Collected: Contract details, identification and contact information
• Purpose: To enter into, renew, and fulfil contractual obligations.

3.12. Commercial or Investment Relationships

• Data Collected: Financial and business information
• Purpose: To manage commercial, joint venture, or investment relationships.

3.13. Legal and Regulatory Compliance

• Data Collected: Identification documents, legal records
• Purpose: To comply with legal obligations and defend or exercise legal claims.

3.14. Payments and Fraud Prevention

• Data Collected: Payment and transaction information
• Purpose: To process payments and prevent fraudulent activities.

3.15. Opt-Out and Communication Preferences

• Data Collected: Contact details and preference data
• Purpose: To comply with opt-out, unsubscribe, or Do Not Disturb (DND) requests.

3.16. Health and Safety Compliance

• Data Collected: Health-related or contact information (where required)
• Purpose: To comply with health and safety regulations.

3.17. Additional Information

• Data Collected: Demographic data, preferences, and usage patterns
• Purpose: To improve our services, website experience, and operations.

3.18. Information from Third Parties

• Data Collected: Information from partners, agents, and public sources
• Purpose: To supplement our records and enhance service delivery.

When you voluntarily submit information through forms or email, we retain it to respond to your request. You may browse the website anonymously. By submitting your contact details, you consent to receive calls, SMS, emails, or WhatsApp messages regarding our projects and offers, even if your number is registered under DND.

4. Opt-Out Options

You may opt out of marketing communications at any time by: - Clicking the unsubscribe link in our emails, or - Contacting us directly using the details below.
We will process your request promptly.

5. Information Sharing

We may share your personal information with:

• Service Providers and Business Partners: Including IT vendors, marketing agencies, CRM providers, and payment processors.
• Government and Regulatory Authorities: Where required by law or regulatory obligations.
• Legal Entities: In connection with legal proceedings or to protect our rights and interests.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

7. Data Security

We implement appropriate technical and organizational measures to safeguard your personal data, including secure servers, encryption, access controls, and periodic security reviews.

8. Your Rights

You have the right to: - Access your personal data - Request correction of inaccurate or incomplete information - Restrict processing in certain circumstances - Request deletion of your personal data - Object to direct marketing communications - Request data portability - Withdraw consent at any time - Lodge a complaint with the relevant data protection authority

9. Policy Updates

This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. Updated versions will be published on our website.

10. Contact Information

For any questions or concerns regarding this Privacy Policy or our data practices, please contact:

Five Elements Infra

Address: B1005, 10th Floor, B block, The Platina, Survey No - 136, Gachibowli, Hyderabad - 500032.
Email: sales@fiveelementsinfra.com
Phone: +91 744 993 3999

Thank you for trusting Five Elements Infra. We are committed to protecting your privacy and ensuring transparency in how your data is handled.